At Manwaar, we focus on complete consumer satisfaction and fulfilment. However, if you are not satisfied with our services or offerings, we may provide a refund for genuine reasons and concerns, subject to a thorough internal investigation.
Please read this policy carefully along with our Terms & Conditions before placing an order, as all necessary details regarding transactions and services are mentioned therein. By placing an order, you agree to the terms outlined below.
A. Refunds & Exchange Policy
At Manwaar, we are committed to delivering a safe, hygienic, and enjoyable experience with our products.
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All products are non-returnable and non-exchangeable once delivered, due to food safety and hygiene reasons.
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Under exceptional circumstances, if a customer is not satisfied, they may arrange to send the product back at their own cost.
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After internal inspection, if the claim is found to be genuine:
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The product will be replaced, subject to stock availability.
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If the received product shows a weight deviation of less than 20 grams, the full quantity will be replaced at the current selling price.
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If the deviation is more than 20 grams, replacement will be done proportionately based on the received quantity and current selling price.
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Damaged or Defective Products
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Refunds or replacements for damaged or defective products will be considered only if reported within 3 hours of delivery.
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Customers must share clear photographs or videos of:
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The outer package
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The product
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Any visible damage or defect
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The product must be:
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In its original packaging
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With the seal intact
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We strongly recommend recording a video while opening the parcel to ensure smoother verification and faster resolution.
B. Process for Returns & Refunds
For any return, refund, or exchange request, please contact us at:
📧 Email: Manwaarcares@gmail.com
📞 Phone: +91 7042912668
Please include:
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Order ID
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Clear photos/videos of the issue
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A brief description of the concern
Once we receive the details:
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Our team will review the case
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If approved, further instructions will be shared
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In certain cases, the product may need to be returned for inspection before processing a refund or replacement
Refund Timelines
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Approved refunds will be processed to the original payment method
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Timeline: 7–10 business days after approval
Refunds will not be granted for:
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Change of mind
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Customer mishandling after delivery
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Products that are opened, partially consumed, or tampered with
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Complaints reported after 3 hours of delivery
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Perishable products within normal shelf life
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Promotional or discounted items
Order Cancellation Policy
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For prepaid orders, cancellation requests will not be accepted after 6 hours of placing the order.
Contact & Return Address
For returns, refunds, or exchanges, please contact:
📧 Manwaarcares@gmail.com
📞 +91 7042912668
📍 Return Address:
1578, Sector-28,
Faridabad, Haryana – 121008
Policy Updates
Manwaar reserves the right to modify or update this policy at any time without prior notice. Any changes will be published on the website with an updated effective date.
We are not responsible for refunds, returns, or cancellations for orders placed through third-party sellers or platforms unless explicitly stated otherwise.